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Booking Terms and Conditions

Updated June 2021

1. Contract 

The Contract for a short-term holiday rental will be between the Owners (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as ‘Hirer’, “you” or “your”) in the following booking conditions. UK law will govern the Contract. The contract is not effective until the required payment has been received and confirmation sent from the Owner to the Hirer. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form, a contract shall only arise when your booking is confirmed and the 25% deposit has been paid. The Hirer must be at least 18 years of age. 

2. Payment

Bookings require a deposit of 25% of the holiday cost. The balance of the rental will be due for payment 28 DAYS prior to the holiday commencement date and we reserve the right to cancel a holiday where payment has not been received 28 DAYS before the commencement date. If the booking is made within 28 DAYS of the holiday start date the full rental will be required. Once you have a confirmed booking you are responsible for the full rental cost even if you subsequently cancel. 

3. Covid-19

In the event of the following scenarios arising from the COVID-19 pandemic, you would have the option to defer your booking, receive a credit note or cancel your booking and receive a full refund less our non-refundable booking fee of £35.00. The below applies to both new and existing bookings.

  • Government restrictions imposed on travel as a result of COVID-19, including UK-wide or regional lockdowns which prevent you from travelling on holiday.
  • Government restrictions imposed on travel as a result of COVID-19 that prevent travel to the area in which your holiday property is located.
  • Government restrictions imposed on travel as a result of COVID-19 that prevent overseas visitors travelling to the UK.
  • Government restrictions imposed on the number of households permitted to stay in a holiday property as a result of COVID-19.
  • The closure of holiday letting accommodation as a result of COVID-19.

Please note that if you are unable or unwilling to travel for any other reason, including testing positive for COVID-19 or being asked to Self Isolate by the Test & Trace Service, our normal cancellation terms will apply.


Cancellations must be immediately notified to us by phone and confirmed in writing by email. If we are able to re-let your booking we will refund you the final letting price (which may be less than you paid) less the non-refundable booking fee of £35.00. If we are unable to re-let there will be no refund under any circumstances. 

4. Cancellations Insurance 

Cancellation Insurance is not compulsory but we strongly recommend such insurance to protect against the cancellation penalty.

5. Circumstances beyond the control of the owner (Force Majeure)

If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure”) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable. 

6. Period of hire

ou should not arrive before 4pm on the commencement date (unless by prior arrangement), and depart by 11am on the day of departure. Failure to do so will result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period. 

7. Number of persons using the property 

Under no circumstances may more than the maximum number of persons stated on the website occupy the property. We reserve the right to refuse admittance if this condition is not observed. Any persons, other than members of your party, must not use the facilities at the property. If in the opinion of the owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour damage or nuisance to other parties, the contract may be treated by the Owner as discharged and the owner may possess the property immediately. The Hirer will remain liable for the whole cost of hire and no refund will be due. 

8. Liability 

The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, heating, electrical services or exceptional weather. No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the Hirer or any member of the party during their occupancy. You must take all necessary steps to safeguard yourselves and your property. 

9. Care of the property

You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed in the property at any time. 

10. Damages & breakages

You are legally bound to reimburse us for replacement, repair or extra cleaning costs. A charge of £15 per hour will be made for additional cleaning if Check Out instructions are not followed. If you lose a key we will replace it upon you paying for the cutting of a new one. 

11. Hot tub

Use of the hot tub is entirely at Hirer’s own risk.  Neither us, the owner of the property, hot tub company/cleaners accept any responsibility for any illness, injury, reaction or condition resulting from the use of the hot tub. You and all members of your party are responsible for your own safety when using these facilities as they are unattended. Children under the age of 16 and non-swimmers must be supervised by a responsible adult at all times.

If you have any pre/existing medical condition or any concerns you must consult a GP before use.

To ensure optimum cleanliness and hygiene of the hot tub, it will be completely emptied and re-filled with water and chemicals on or before your arrival day. Therefore, the hot tub may not be up to temperature until the morning after your arrival. Please do not attempt to change any of the settings as there is a sleep mode which will stop the hot tub from heating up at all. Any call out due to user error, including mode change will be chargeable to you.

The hot tub is treated with chemicals, therefore if you are allergic or sensitive to chlorine or any sanitising product you should not use the hot tub.  You must shower before and after every use.

Any damage should also be reported immediately and use of the equipment stopped immediately until it is inspected by a professional.  Any damage caused by the Hirer will be chargeable.

If you are not prepared to agree to the terms and conditions and follow the rules surrounding the hot tub, please do not use these facilities.

Please note that any damage to the Hot Tubs or ancillary equipment caused by neglect or a contravention of these necessary rules, may result in an invoice being sent and as with other terms, be accepted as due to us upon booking and accepting our very necessary terms and conditions.

12. Pets

We accept a maximum of 2 dogs per booking, which must be over 1 year old, on the following conditions: 

  • Pets must keep off upholstered furniture
  • Dogs must not be left alone in the property
  • It is the Hirer’s responsibility to promptly remove dog faeces from any indoor or outdoor location and to ensure that it is disposed of in a careful manner.

13. Liability

The property owner takes no responsibility for the personal possessions of the Hirer or the Hirer’s party. Vehicles and possessions are left entirely at your own risk. 

Children must be supervised at all times.

14. Right of entry 

We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. 

15. Complaints

If in the opinion of the Hirer there are grounds for complaint, it is the duty of the Hirer to take it up with the Owner immediately or as soon as reasonably possible and in any event before departure to allow remedial action to be taken. It is specifically agreed that failure by the Hirer to notify the Owner of any complaint in accordance with the timescale set out in the above clause will entitle the owner to refuse to entertain the complaint, irrespective of its merits 

16. WiFi

WiFi is provided for the guest’s reasonable use. The guest agrees to reasonable and lawful usage of this service. 

17. Lost property

The Owner cannot be held responsible for any property left at the property following your departure. Any items left in the property that is not claimed within 7 days of your departure will be disposed of.  A handling charge of £10 (plus postage and any packaging costs) will be applied, and must be paid before the items are shipped.

18. Data Protection

The Owner will process your data in accordance with our Privacy Policy and website terms of use.  At all times your data will be held securely and protected in line with the Owner’s obligations under the general data protection regulations. Only the lead party name will be shared with the Owner, housekeeper and any other associated contractor who requires this information.